Guidelines
TERMS AND CONDITIONS
GENERAL INFORMATION
- Company: Atelier Turli Tu
- Owner: Sylvia Fleischhacker
- Location: Baden, Austria
- Business Contact: turlithu@gmail.com For all inquiries, orders, and business correspondence
- Response Time: Within 2 business days
- Jurisdiction: Baden, Austria
- Applicable Law: Austrian Law
PRODUCTS & PRICES
- All prices in EUR including VAT (where applicable)
- Prices subject to change without prior notice
- Listed prices do not include:
* Shipping costs
* Import duties
* Local taxes
* Custom fees
- Buyer is responsible for all import duties and local taxes
ORDERING & PAYMENT
- Orders through website www.turlitu.com
- Order confirmation via email
- Payment methods: PayPal, Apple Pay, Google Pay, Klarna, Credit Cards, Debit Cards
- Prices valid at time of order
- All payments processed securely
SHIPPING & DELIVERY
- Shipping within EU: 5-7 business days
- International shipping: 7-14 business days
- Professional art packaging for protection
- Tracking number provided
- Shipping costs based on destination
GENERAL INFORMATION
- Company: Atelier Turli Tu
- Owner: Sylvia Fleischhacker
- Location: Baden, Austria
- Contact: turlithu@gmail.com
RETURN POLICY
- 14 days return right (EU law)
- Item must be unused and in original packaging
- Return shipping costs paid by customer
- Refund within 14 days after return
LIMITED EDITIONS
- Each print numbered and limited to 25 pieces
- Hand-enhanced with oil pastels
- Each piece is unique with natural variations in hand-finishing
- Certificate of authenticity included stating:
* Edition number
* Date of creation
* Artist signature
* Artwork specifications
- No reprints after edition is sold out
COPYRIGHT & INTELLECTUAL PROPERTY
- All artworks, images and content © 2024 Turli Tu / Sylvia Fleischhacker
- All rights reserved
- Strictly no reproduction without prior written permission
- Social Media Usage Policy:
* Personal, non-commercial use only
* Credit required: @turli_tu_art
* Direct link to @turli_tu_art mandatory
* No modifications or filters allowed
* No NFTs or AI training allowed
* Commercial use strictly prohibited
* Turli Tu reserves the right to withdraw permission at any time